Refund policy

Vandra accepts return requests within 30 days of delivery. Items must be unworn, unused, and in their original condition.

To request a return, email support@vandrabracelets.com with your order number and the items you wish to return. Please contact us before mailing anything so we can provide return instructions.

Customers are responsible for return postage unless an item arrives damaged or we send an incorrect item. If this happens, contact us with your order number and photos so we can arrange a resolution at our expense.

Once we receive and inspect your return, we will notify you about your refund. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process the refund.

For our two-bracelet promotional offer, return both bracelets to receive a full refund of the pair’s purchase price. If you wish to return only one bracelet, contact us before sending it back so we can explain how the promotion affects your refund.